Refund policy

Refund Policy

We stand behind the quality of everything we sell. Because of this, we do not offer refunds or exchanges for change of mind. Refunds and exchanges are only available if your item arrives broken, damaged, or not working as intended.

Damaged, Defective, or Not Working Items

If you receive an item that's broken, damaged, or not functioning correctly, contact us within 48 hours of delivery at shopmystvale@gmail.com with your order number, a description of the issue, and photos showing the damage or defect. We use the carrier's tracking and delivery confirmation when reviewing these claims, so please report the issue promptly — we may not be able to honor a claim reported after this window.

Once we've reviewed your claim, we'll email you to confirm whether it's approved or declined. Approved claims are resolved with a replacement, exchange, or refund to your original payment method, at our discretion.

What's Not Covered

Change of mind, ordering the wrong size, or no longer wanting the item are not eligible for a refund or exchange. We also do not accept claims on intimate (undergarment) or sanitary goods, hazardous materials, or flammable liquids or gases, and we don't cover damage from normal wear and tear, misuse, or improper care after delivery.

Return Shipping (if applicable)

If a return is needed to resolve an approved damaged/defective claim, we'll send you instructions on where to ship it. We cover return shipping costs for approved claims — please keep your proof of shipment just in case.

Refund Timing

Once a claim is approved, your refund is processed back to your original payment method. Financial institutions can take a few days to post the credit (2–3 business days is normal). If it hasn't shown up after that, email us at shopmystvale@gmail.com and we'll look into it.

Gifts

If an item was marked as a gift, shipped directly to you, and arrives damaged or defective, follow the process above. Once your claim is approved, you'll receive a gift credit for the item's value by email.

Feedback

Questions, concerns, or feedback are always welcome at shopmystvale@gmail.com. We take it seriously and are always working to improve.